Cancellation policy
This policy applies to purchases made through Ori's payment plan and subscription options at checkout. It works alongside your Ori Equipment Purchase Agreement.
30-day cancellation window. You may cancel your purchase and return the Equipment within 30 days of your Commencement Date (the first day of the month following shipment). Cancellation requests must be submitted in writing to support@oriscanning.com and approved by Ori.
Conditions for cancellation.
- Equipment must be returned in like-new condition with all original components
- A 10% restocking fee (based on Total Contract Value) applies to all approved cancellations
- Used or autoclaved scanner tips are non-returnable and will be charged at full replacement cost
- Customer is responsible for all return shipping and handling costs
After the 30-day window. Payment obligations under your Ori Equipment Purchase Agreement are absolute, unconditional, and non-cancelable after the 30-day window closes. You remain responsible for all remaining payments through the end of your selected Payment Term (36, 48, or 60 months).
Financed orders. If your purchase is financed through a third-party Financing Partner, cancellation rights are governed exclusively by your Financing Partner's agreement and not by this policy. Contact your Financing Partner directly for their cancellation terms.
Refunds. Once we receive and inspect the returned Equipment, approved refunds — less the 10% restocking fee and any charges for used consumables — will be issued to the original payment method within 10 business days.
How to cancel. Email support@oriscanning.com with your order number, the Equipment serial number, and the reason for cancellation. Our team will respond within one business day with approval and return instructions.